GENERAL TERMS AND CONDITIONS

COMPANY INFORMATION:

Service provider (operator of the webshop): Goodwill Pharma Plc.

Address: 6724 Szeged, Cserzy Mihály street 32, Hungary

E-mail: shop@goodwillpharma.com

Tax number: 32016774-2-06

By placing an order for the products available in the webshop at https://shop.goodwillpharma.com/ (hereinafter referred to as „webshop“), the person ordering the products („Customer“) automatically accepts and is bound by these General Terms and Conditions („GTC“). Acceptance of the GTC is a condition of ordering and entering into a contract via the webshop.

If the Customer does not wish to accept the terms and conditions set out in these GTC, he/she shall be entitled to contact the Service Provider’s customer service instead of placing an order via the online shop, who will inform him/her of other contracting options.

I. General provisions

In the webshop, you can order registered dietary supplement products, foods for special medical purposes, medical devices and other products (hereinafter „Products“) distributed by the Service Provider in Hungary. The Product Information published on or attached to the Products is provided by the respective manufacturer of the Products, therefore the Service Provider shall not be liable for the content and legal compliance of the Product.

For information on risks and side effects, please read the package leaflet or ask your doctor or pharmacist. The use of this food supplement is not a substitute for a balanced, varied, mixed diet and a healthy lifestyle.

Be sure to read the instructions for use or the package leaflet of the product before use and please follow the prescribed dosage and other instructions.

II. How the online shop works and how to conclude a contract

Only natural persons who are capable of acting in their own name or as representatives of a legal person or other unincorporated organisation are entitled to act as customers.

The Customer may obtain information on the Products in the online shop without or prior to placing an order. Each Product is accompanied by its name, price, packaging, any discounts, a product description and a photo of the Product. The Service Provider shall not be liable if the photo of the Product differs from the actual packaging of the Product delivered.

The Customer may select Products while browsing, which will be added to the Customer’s shopping cart by clicking on the „Add to Cart“ button. The Customer will add the Products he wishes to purchase to his basket. The Customer can keep track of the contents of the shopping basket, together with the total purchase price of the Products in it, in the top menu bar.

After adding the Products to the basket, the Customer can click on the basket icon to view the total of the basket (name, quantity and total purchase price of the Products in the basket, as well as any delivery charges). The Customer has the right to check and modify the contents of the basket before sending the order; to make changes, click on the „update basket“ button.

After checking the shopping cart, the Customer can proceed to the checkout by clicking on the „Proceed to checkout“ button. On the „Checkout“ page, the Customer must complete the following steps to place the order:

If the Customer has a coupon entitling him/her to a discount, he/she must enter its number in the discount code field. If the Customer has a coupon code, the Customer must enter the coupon code in the order form. If the Service Provider determines that the data provided is incorrect, false or not real, the Customer is not entitled to a discount (the Service Provider is entitled to unilaterally withdraw the discount afterwards).

The Customer is obliged to fill in the billing data. If the billing details do not match the delivery details, the Customer must tick the option „delivery to another address“ and fill in the delivery address.

In the „Comment“ field, the Customer may indicate any requests for delivery. The Service Provider will endeavour to comply with such requests, but will not be responsible for their execution.

The Customer shall be entitled to check again the products ordered, their purchase price, the number of items and the delivery charge. If he wishes to modify it, he can do so by clicking on the „View Cart“ button.

The Customer must choose the payment method: (i) purchase by credit card, (ii) direct bank transfer. If the Customer chooses direct bank transfer, the Products will be delivered by the Service Provider after the full amount of the Products ordered has been credited to the Service Provider’s bank account, provided that the Customer must indicate the order number in the transfer notice.

In order to send the order to the Service Provider, the Customer must accept these General Terms and Conditions by ticking the appropriate box and click on the „Approve Order“ button.

In all cases, the gift, regardless of its value, will be invoiced for 1 cent.

Once the order has been sent, an information text will appear in the webshop and an order confirmation e-mail will be sent to the e-mail address provided by the Customer without delay, but no later than 48 hours after receipt of the order by the Supplier. (If the confirmation e-mail is not received by the Customer within 48 hours of the receipt of the order by the Supplier, the Customer shall be released from the obligation to make an offer.)

On the next working day after receipt of the order, the Supplier shall contact the Customer by telephone or e-mail to agree on the exact delivery date, taking into account the delivery deadline.

If the Service Provider determines that it does not have sufficient stocks of the Products ordered to fulfil the order, it shall notify the Customer by e-mail or telephone on the next working day after receipt of the order, in which case (i) both the Customer and the Supplier shall be entitled to withdraw from the contract by unilateral declaration by e-mail in respect of the Products affected by the stock shortage, or (ii) the Customer and the Supplier shall be entitled to agree by e-mail on a later delivery date in respect of the Products affected by the stock shortage.

The Customer is entitled to modify the placed order on the day of placing the order by sending an e-mail to shop@goodwillpharma.com, if the Service Provider has not yet arranged for the delivery of the order.

If the Customer has placed several orders in succession and wishes to have them combined into one package, he may also make this request by sending an e-mail to shop@goodwillpharma.com; however, the Service Provider shall not be liable for the execution of this request.

The contract between the Customer and the Service Provider is concluded upon confirmation of the order by the Service Provider.

The contract shall be a written contract, which shall be recorded and filed by the Service Provider. Orders placed and contracts concluded are accessible in the webshop in the Customer’s user account.

The Service Provider shall be entitled to unilaterally cancel the Customer’s registration with immediate effect and to unilaterally withdraw from orders already confirmed if there are reasons to believe that the Customer has breached the provisions of these GTC or intends to use the e-shop in a way that could give rise to fraud or abuse.

III. Transport

III.1. Delivery address

The delivery address may differ from the billing address. The delivery address given at the time of ordering cannot be changed afterwards. The package containing the Products ordered will be delivered by GLS.

Delivery times may differ from those indicated here. Orders placed on a non-working day (weekend, public holiday, bank holiday) will be received and processed by the Supplier on the following working day.

Delivery will take place between 8:00 and 17:00; the exact time of delivery within this period will be determined unilaterally by the courier service delivering the goods.

III.2.General delivery deadlines and delivery charges

Orders of any total amount can be placed via the webshop, there is no minimum order amount.

III.3. Failed delivery

If the parcel is not accepted by the Customer despite repeated attempts by the courier and is returned to the Service Provider by the carrier, the Customer can request the parcel to be redelivered after the payment of the (re)delivery fee, or the Customer can request a refund of the purchase price of the order, in which case the delivery fee will not be refunded to the Customer.

IV. Withdrawal

For sales to consumers, the Customer, who is a consumer, has the right of withdrawal without giving any reason, as follows.

• The Customer may exercise his right of withdrawal within fourteen days of the date of receipt of the goods by the Customer (without prejudice to the Customer’s right to exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the goods).
• If the Customer wishes to exercise his right of withdrawal, he must send a clear declaration of his intention to do so (by post or by electronic mail) to the address of the Supplier specified in these GTC.
• The Customer shall exercise his right of withdrawal within the time limit if he sends his notice of withdrawal before the expiry of the time limit indicated above.
• If the Customer withdraws from the contract, the Service Provider shall reimburse the Customer for all consideration paid by the Customer, including the delivery charges (excluding any additional costs incurred because the Customer has chosen a mode of transport other than the cheapest usual mode of transport offered by the Service Provider), without delay and at the latest within 14 days of receipt of the Customer’s notice of withdrawal. The Supplier shall use the same method of payment as that used in the original transaction for the reimbursement, unless the Customer expressly agrees to another method of payment; the Customer shall not incur any additional costs as a result of the use of this method of reimbursement.
• The refund may be withheld by the Supplier until the Supplier has received the goods back or the Customer has provided proof that he has returned them, whichever is the earlier. The Customer shall return or deliver the Product to the Supplier at the address indicated in these GTC without undue delay, but no later than 14 days after the date of notification of its withdrawal. The time limit shall be deemed to have been observed if the Customer returns the Product before the expiry of the 14-day time limit. The direct cost of returning the Product shall be borne by the Customer. The Product may not be returned by post.
• The Customer shall be liable for depreciation of the Product only if it is due to use beyond the use necessary to establish the nature and characteristics of the Product.

The Customer may not exercise the above right of withdrawal in the cases provided for by law, in particular in the following cases:

(i) in the case of a Product which is not prefabricated and which has been manufactured on the instructions or at the express request of the Customer or in the case of a Product which is clearly tailored to the Customer;

(ii) in respect of perishable products or products which retain their quality for a short period;

(iii) in respect of a Product in a sealed package which, for health or hygiene reasons, cannot be returned after opening after delivery.

If the Customer returns the Product to the Service Provider, the Customer shall ensure that the Product is packed in a suitable packaging for transport, and the Service Provider shall not be liable for any damage resulting from inadequate packaging during transport. In all cases, the original invoice must be enclosed. The Service Provider will not accept any consignments with COD (cash on delivery).

V. Warranty

V.1. Warranty for material defects

• The Service Provider warrants to its Customers who are consumers that the Products supplied by it within the framework of these GTC have the characteristics specified in the contract, and that the Products must comply solely with the marketing authorisation or, failing this, with the official description given by the manufacturer of the Product. Customers who are consumers shall be entitled to the following rights.

In the event of defective performance by the Service Provider, the Customer may assert a warranty claim against the Service Provider in accordance with the applicable legislation. The Customer may, at his option, make the following claims. If the Customer has not requested or could not request the repair or replacement, he may request a proportionate reduction in the price or have the defect repaired or replaced by another party at the expense of the Supplier or, as a last resort, may withdraw from the contract.

• The Customer may switch from one of his chosen rights of warranty of convenience to another, but the cost of the switch shall be borne by the Customer, unless it was justified or the Service Provider gave a reason for it.
• The Customer shall notify the Supplier of the defect immediately upon discovery, but not later than two months after discovery of the defect. However, the Customer may no longer assert his rights to claim for damages beyond the two-year limitation period from the date of performance of the contract.
• The Customer may assert a claim against the Supplier.

Within six months of the date of performance, the right to claim for compensation for defects shall be subject to the condition that the Customer proves that the goods have been sold by the Supplier. However, after the expiry of six months from the date of performance, it is for the customer to prove that the defect which he has discovered existed at the time of performance.

V.2. Product warranty

• In the event of a defect in the Product sold by the Service Provider under these GTC, the Customer, as a consumer, may, at his option, claim under the accessories warranty or the product warranty.
• As a product warranty claim, the Customer may only request the repair or replacement of the defective product.
• A Product is defective if it does not meet the quality requirements in force at the time of its placing on the market or if it does not have the characteristics described by the manufacturer.
• The Customer may make a claim under the Product Warranty within two years of the date on which the Product was placed on the market by the manufacturer. After this period has elapsed, he shall lose this right.

The Customer may exercise his right to claim under the Product Warranty only against the manufacturer or distributor of the Product

• The Customer shall be responsible for proving the defectiveness of the Product in the event of a product warranty claim.
• The manufacturer (distributor) shall only be released from its product warranty obligation if it can prove that:
• the product was not manufactured or put into circulation in the course of his business, or
• the defect was not detectable according to the state of science and technology at the time when the product was placed on the market, or
• the defect in the product is due to the application of a law or a compulsory standard laid down by a public authority.

The Customer shall not be entitled to assert simultaneously and in parallel a claim under a warranty for material defects and a warranty for the product for the same defect. However, in the event of a successful product warranty claim, the Customer may assert a claim against the manufacturer for the replacement product or repaired part.

VI. Payment

• If the Customer chooses direct bank transfer as the method of payment when placing the order, the Service Provider shall arrange for the delivery of the Products after the full amount of the consideration for the ordered Products has been credited to the Service Provider’s bank account, provided that the Customer shall indicate the order number in the transfer notice.
• If the Customer chooses to pay by credit card, he/she will be redirected from the checkout to Saferpay or Paypal, where the payment will be made.
• If the payment is successful you will be returned to our site, if the payment is unsuccessful you will be returned to our site and you can choose another payment method or try again. The Supplier will deliver the invoice together with the Products in the package to the Customer.

VII. Liability, data protection and miscellaneous provisions

VII.1. Liability

• In the case of an order placed with the Service Provider via the webshop, the Customer is presumed to have a level of knowledge of the Internet.
• The Service Provider shall in no case be liable for the circumstances and facts listed below, for whatever reason they may arise or occur:
• any error caused by any data sent and/or received over the Internet and not originating from the Service Provider;
• any technical or technical failure (e.g. loss of Internet service or power supply, etc.) that prevents the operation of the webshop, the purchase or the transaction;
• any loss of data;
• any delay or failure due to any technical or technical reason beyond the control of the Supplier (e.g. delay in the delivery of the order placed to the Supplier, delay in the receipt of the confirmation e-mail by the Customer, etc.);
• for the malfunctioning of any software used in the process and the consequences thereof;
• for the consequences of any software failure, exceptional occurrence or technical fault in the service provider’s network;
• the Service Provider shall not be liable in any form whatsoever for any incorrect performance resulting from incorrect data provided by the Customer;
• the information, parameters, images, prices and stock data displayed on the webshop are for information purposes only, the Service Provider shall not be liable for any errors and reserves the right to change prices.

The Customer shall be obliged to check the parcel in detail at the time of delivery and to sign the receipt in case of complete delivery. Responsibility for the integrity of the consignment shall pass to the Customer upon delivery of the consignment and the Customer shall be obliged to inspect the consignment upon delivery. The Service Provider is not in a position to accept any claims for defects after that time.

VII.2. Data protection

For details, see our Privacy Policy.

By subscribing to the newsletter, you consent to receive emails from Goodwill Pharma Plc about its offers. Under no circumstances will Goodwill Pharma Plc. make the personal data it receives available to third parties.

VII.3. Complaints

• • The Service Provider shall act in accordance with the law in handling complaints. The Customer may communicate a complaint to the Service Provider orally or in writing, using any of the contact details provided in these GTC

The Service Provider will investigate the oral complaint immediately and remedy it as necessary. If the Customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take minutes of the complaint and its position on the complaint and shall provide the Customer with a copy of the minutes in the case of an oral complaint communicated in person, or in the case of an oral complaint communicated by telephone or other electronic communications service, at the latest at the same time as the substantive reply, and shall otherwise proceed in accordance with the rules applicable to written complaints. The Service Provider shall assign a unique identification number to the oral complaint communicated by telephone or by electronic communications service. The Service Provider shall reply to the written complaint in writing within thirty days of receipt and shall take measures to communicate the complaint. The Service Provider shall state the reasons for rejecting the complaint.

In the event of rejection of the complaint, if the complaint relates to the quality or safety of the product, the application of product liability rules, the quality of the service, or the conclusion and performance of the contract between the parties, the Customer may refer the matter to the competent body at the place of residence or domicile of the Service Provider.

VII.4. Miscellaneous provisions

• The Customer shall be fully responsible for orders placed from his/her user account and from the e-mail address and telephone number provided to the Service Provider, for any transactions made from there and for any statements made from there. The Customer shall inform the Service Provider immediately if it suspects that its password or any contact details have been misused or accessed by a third party(ies).

The Service Provider shall not be liable to the Customer for any damage suffered as a result of the Customer disclosing its password or its misuse by either the Customer or a third party.

The website and its content, as well as orders placed through the website, are governed by Hungarian law. Any legal proceedings relating to the website or its content must be brought before a Hungarian court.

These GTC have been drawn up in compliance with the applicable legislation.

These GTC are in force from 8 January 2024 for an indefinite period.

By placing an order via the webshop, the Customer acknowledges and accepts these GTC. The Service Provider shall be entitled to unilaterally change, modify and/or supplement the GTC in accordance with the legal provisions. The amended GTC shall enter into force on the date of publication on the website of the online shop.

VII.5. Contact details of the service provider, customer service

The Service Provider is Goodwill Pharma Plc.

Registered office and postal address of the Service Provider: 6724 Szeged, Cserzy Mihály street 32., Hungary

Tax number: 32016774-2-06

Company registration number: 06-10-000589

Authority issuing the company registration number of the Service Provider: Commercial Court of Szeged

Contact details of the Service Provider’s customer service:

Monday – Friday: 08.30-17.00

6724 Szeged, Cserzy Mihály street 32., Hungary

E-mail: shop@goodwillhpharma.com

Hosting provider:

Goodwill Pharma Plc.

6724 Szeged, Cserzy Mihály u. 32.

E-mail: shop@goodwillpharma.com